SniperSpy Mac User Guide

SniperSpy Mac - User Guide
Below is the online documentation for SniperSpy Mac v2.0. For additional help, see our frequently asked questions.
Version: 2.0 Platform: Mac OS X v 10.6, 10.7, 10.8, 10.9, 10.10
SniperSpy Mac Monitoring Software © 2006-2014 Retina-X Studios, LLC.


Requirements and Overview
Needed to Begin Using SniperSpy
Add the License Key To Your Account
Download From Web Panel
How to View Activity



System Requirements
Mac OS X v10.6 Snow Leopard and above.

Internet Connection Requirements
Any Standard Dial-up (56k) or High-Speed Internet Connection

You must always notify your child or employee they are being monitored before creating your account.

Basic Setup and Usage

If you are an advanced user, then this section might be enough documentation for you. A more detailed User Guide is sent with your purchase receipt email that will cover all of the options available.

Each section describes a different aspect of the setup and usage process.

After ordering SniperSpy you will instantly receive an email containing your license registration code. You will first need to create your username and password by registering. After you register you will be able to add your registration code and download/install the software.

After the Logger software is installed, you will login to your secure Viewer account from any web browser to view the logs and activity of the monitored computer. Click a link in the outline below to learn more about that phase of the process.


Now that you know a little more about how the process works, let's begin by registering your account as described below.


Registering Your Account


After you order, you will instantly receive an email containing your registration code. The next step is to register your account. You will not be able to use SniperSpy until you register your account.

By registering your account you will use your email address and create a password. To register, go to the Create Account page which is shown below. After you have reached the Create Account page, input information into the following fields.


Email Address/Password
Enter your email address and create a password.
Enter Image Code
Enter the image code that is shown above the field.
Check Agree to Terms
Check the box to agree to SniperSpy's user legal agreement and click Submit.

Once your account has been registered, you are now able to add the registration code from your purchase receipt email, and downlown/install the software.

Login and Add License Registration Code


After registering your account you can then login to your secure online control panel and enter the license registration code that came in the email receipt.

After logging in click the My Computer link in the top menu. Then click the Add License button as shown below.


Now copy the license registration code from your email receipt, paste it into the input field and click Submit.


Download and Install Software

After purchasing and registering in SniperSpy, follow the below steps to successfully install SniperSpy-Mac Monitoring Software.


Pre-installation Steps
If the targeted Mac runs on OSX 10.8 Mountain Lion, a small piece of 'Gatekeeper' software on it will prevent it from installing any non-Mac software. In order to install non-Mac app on the system, you can follow the steps below.

a) Under System Preferences, locate Gatekeeper. Follow the below screenshot.


b) In Security & Privacy, select the third option that says 'Anywhere' for allowing application downloading from anywhere and click the lock to save the changes. You are now ready to install non Mac applications.



Also, try turning off the antivirus firewall of the Mac if it doesn't allow installation.


10.9 Mavericks





Mac Installation Steps

Step 1. On the computer that you want to monitor, login to your online control panel. Click the Download link in the top menu.


Step 2. In the right hand column for Mac download choose the Download Local Installer option and click Download Now.


Step 3. After downloading the software, the installation window should open automatically. If not then find the SniperSpy software icon on the computer and double click it. Follow the on-screen instructions to complete installation.


Step 4. When installation is complete, click Open SniperSpy to start the program. Enter your user name and password. This will allow the software sync up with your online control panel. Close the interface when you are finished making any adjustments to the settings.

SniperSpy will now begin to log activities and insert the logs to you control panel.

The application will show a password-protected app icon on the desktop, and a notification about the computer being monitored will display every time the computer starts Mac OS X.



How to Bring up the Local Interface At Any Time

Once the software is installed onto the Mac, the local interface is where you can change logging settings and create archives or your logs without going to the online control panel.

To access the local interface on your child's monitored Mac, open the application icon and enter your email address and password.

Follow the below screenshots.



Once you enter your email address and password, the Local Interface will appear.



How To Uninstall SniperSpy Mac

To remotely uninstall SniperSpy from your Mac computer, simply login to your online control panel, click My Computer from the top menu, and click the Uninstall icon next to the computer that you want to remove the software. SniperSpy will be removed from the remote computer within thirty minutes.

To uninstall SniperSpy Mac from the monitored Macintosh, you will need to bring up the configuration interface first. Open the SniperSpy App icon and enter your email address and password. Then, once the configuration interface appears, click the Security tab, and click the Uninstall button.


There is also a manual uninstall process available. For security purposes, a link to the Mac Manual Uninstall process is in the User Guide that is sent with your purchase email receipt.


Viewing Activity


After installation, you should wait some time until the monitored computer has had activity. The logs should begin to insert at the desired interval set during configuration.

Logging Into Your Viewer Account
When you are ready to login to your Viewer account to check logs, enter your username and password at Be sure to enter your username and password EXACTLY as you did upon account creation. Both are case-sensitive.


Inside Your Account
Once you are inside your account, your screen should look something like the one below.


Log Viewers
This is the first group of commands inside your Viewer account. Each type of logging is saved into a separate log section for your convenience. All log viewer pages work the same. You can sort results by any column by pressing the sort arrow icon. You can clear all logs within each category by clicking the Clear Logs button. You can also select to show only a specific user's results if there are multiple users on your computer.

Live Control Panel:
Connects you to the area to perform LIVE monitoring tasks. For more information click here.

View Top 10 Reports:
This section contains the top 10 of each particular log type, such as the top 10 URLs visited or applications ran. And this information can be displayed as a column, pie, doughnut, or line chart, and will display the counts for each top 10 list.

View Screenshot Logs:
In this section, all of the screenshots that SniperSpy logs will be displayed here. You will be able to see them in their entirety, what window was open, their size, the username of who was logged in at that time, and the date and time each image was logged.

View Keystroke Logs:
The Keystroke log will display all of the keystrokes logged in any open window, application, or internet browser. You will see the date and time they were logged, the username logged in at that time, the application the log was logged in, and all of the keystrokes that were logged in each log.

View Website Logs:
In this section, all of the internet activity that was logged is displayed. Here, the date and time, title of the page, the username of who viewed the site, and the web address of each and every page viewed and logged.

View App Usage Logs:
The Application log area will show all of the applications that were ran while SniperSpy was logged. In each log, the date the application ran, the application itself and title are displayed, as well as the time the application ran and was closed, the duration, and the username of who ran the application.

View Pasteboard Logs:
Here, all text that was copied to the pasteboard is displayed. Each log will show the date and time, the title of the page it was copied within, the actual text copied in its entirety, and the username of who copied the text.

View IM Conversations:
All instant messaging (IM) conversations that are logged are displayed here. Within each log contains the date and time of the conversation, the application where the conversation took place, the actual conversation itself, and the username of who had the conversation.


Tools / Utilities
The second section in your Viewer account contains various tools and commands for your account.

Account Home:
Takes you to the welcome page of your account.

Browse Inserted Files:
Displays various documents that were able to be logged and inserted by the computer.

View Location:
Shows the location of the monitored computer when it inserted logs, based on its IP address.

Search All Logs:
Search all log types for specific keywords.

Clear All Logs:
Clear all logs across all log types. Use with caution as logs cannot be retrieved.

Change Password:
Changes the password for your online Viewer account. Does not change the Logger password.

Change Personal Info:
Changes your email address and name associated with the account.

Add Another License:
Here you can add a new license to monitor more than one computer.

Live Control Panel
To use the LIVE Control Panel feature of SniperSpy Mac, click this link at the left menu inside your account. You will then be brought to the connection screen. If your computer is online, you will be connected within one minute. Once connected the Live Control Panel interface will appear on your screen. There you can click any command in the left menu to be performed on the monitored computer. Each time you issue a command it will be sent to your monitored computer immediately. Then within a few seconds your screen will refresh with a status update of the last command sent.

Here are the commands you can execute inside the live control panel:

Send Message:
You have the ability to send a message directly to the desktop of the Mac where SniperSpy is running.

Launch Application:
Here, you can launch any installed application on the monitored Mac either by name or by entering the file path of the .app file.

Run Screensaver:
With this command, you can launch the screensaver (if enabled) on the monitored Mac.

Logoff User:
You can send a command to the monitored Mac that will log off the current user that is logged in.

Restart Mac:
This command will restart the Mac where SniperSpy is monitoring.

Shutdown Mac:
With this command, you can shutdown the monitored Mac.

File Browser:
The capability will enable you to browse the file system of the monitored Mac from your desktop.

View Processes:
The command will display all of the processes that are currently running on the monitored Mac.

View Desktop:
This command will show the current live screen on the monitored Mac. The screen will refresh every 30 seconds.

View Live Keystrokes:
Using this command will show the live keystrokes being entered on the monitored Mac.

IMPORTANT NOTE: Anytime you are finished with the Live Control Panel, be sure to click the LOGOUT link on the page to tell the machine to go out of live mode and begin sending logs again. If you simply close your browser, then your account will remain in live mode and will not send logs until you re-login and then log back out. If your logs have stopped, 99% of the time you just need to logout of your account.

Deleting Logs
The log files within each logging category can be deleted by clicking the Clear Logs button on a log page. You can also select multiple files for deletion at once. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered!

Changing Viewer Password
Changing your Viewer password is very easy and can be done at any time. It will not interfere with the operation of SniperSpy on the computer. To change your password, go to your online control panel and click the Change Password link in the Tools section at left. Insert the appropriate fields and click submit. Your password will then be changed. This will not affect the Logger password which is the password you use with the hot key sequence. However, since your account information is entered inside the Logger, you will need to bring up the Logger interface and change the account password there as well.

System Requirements
SniperSpy Mac works with all Macintosh makes and models running
Mac OS X up to v10.11.x.
Also available for Windows computers.

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This monitoring software is for use on a Macintosh you own or have proper consent to monitor. You must check and follow all laws regarding use of this type of software in your situation and location.