Basic Setup and Usage
If you are an advanced user, then this section might be enough documentation for you. Each section describes a different aspect of the setup and usage process.

After ordering, you will instantly receive an email containing your registration code and a link to download the Logger Application. You will first need to create your username and password by registering. After you register, you will be able to tell the software what user account you want all of the logs sent to.

After the Logger software is installed, you will login to your secure Viewer account from any web browser to view the logs and activity of the monitored computer. Click a link in the outline below to learn more about that phase of the process.

You should also be aware of how to bring up the Logger interface and change settings. Now that you know a little more about how the process works, let's begin by registering your account as described below.

After you order, you will instantly receive an email containing two things: Your registration code and a link to download the program. You will not be able to properly configure SniperSpy until you have created your username and password. For this, you will need to register your account.

By registering your account you will create your username and password. To register, go to the Create Account page which is shown below. After you have reached the Create Account page, input data into the following fields.

Once you have registered your account, you will need to download and install the program.  This needs to be done directly from the actual Mac you wish to monitor.

NOTE: This program CANNOT be installed remotely or by way of e-mail.

While sitting at the computer you wish to monitor, click this link and save it to the desktop.

Once the Logger downloads, double-click the logger.pkg file to execute the installer..

Now that the installer package is saved to your computer, double-click the file to execute the installer.

When the installer begins, follow the on-screen instructions to install the Logger. This process should take about 1 minute to complete. To ensure the stealth of SniperSpy Mac, it is recommended to leave all default installation settings and destinations as they are.

Once the installation has successfully installed, the above screen will appear. Click on Close to finish the installation. As soon as that window closes, another window will appear. This is the initial configuration window for SniperSpy Mac. Contained in this window are all of the logging settings, which you can customize to fit your desired needs.

NOTE: If the configuration window does not appear, it's due to some settings in your Mac. Simply give us a call at 1-888-475-5345 so we can walk you through it.

Below are screenshots of each setting menu, as well as descriptions of each individual setting and option. Note: These settings are for regular logs only. The Live Control Panel does not use these settings.

How to Bring up the Logger Interface

If you need to change any settings after you have installed and configured the program previously, you can bring up the configuration interface directly on the monitored Mac. To do so, close all open windows and applications and then press and hold the CTRL + ALT + SHIFT + S keys. This is the hot key sequence. Then, the next window that pops up asks for a password. The default password is: retinax.

Once you enter the password, the Logger (Configuration) interface will re-appear.

How to Change the Hot Key Sequence and Logger Password

To alter any settings, just refer to the instructions contained in this section. Now that you have brought up the interface, you can change logging settings and preferences. For added security, it's recommended that you change your hot key sequence and your Logger password. Keep in mind that your Logger password is different than your Viewer password which you created when you registered your account.

To change the password for the Logger (the hot key sequence password), go to the Configure tab on the Apple toolbar in the top-left corner. Then select Preferences.

The Preferences window will now open. In this window, you can change the hot key sequence or the password for the Logger.

To change the Hot Key Sequence, simply replace the keys in the sequence for whichever keys you choose and then click Change to apply the change.

To change the Password, first check the Change Password box. Then, enter in the old password (the default password is retinax) and then enter the new password. Re-type the password to confirm the change and click Save to apply the changes.

After you are finished editing your settings, click the Red X Button in the top-left corner to close this window.

How To Uninstall SniperSpy Mac
To uninstall SniperSpy Mac from the monitored Macintosh, you will need to bring up the configuration interface first. Close all windows and applications and press your hot key sequence and the password pop-up box will appear. Enter the password and click OK. Then, once the configuration interface appears, click Configure in the top-left corner in the Apple toolbar and then select Preferences.

After installation, you should wait some time until the monitored computer has had activity. The logs should begin to upload at the desired interval set during configuration.

Logging Into Your Viewer Account
When you are ready to login to your Viewer account to check logs, enter your username and password at https://www.logsviewer.com/membermac/login.php or on the Login page on the SniperSpyMac.com website. Be sure to enter your username and password EXACTLY as you did upon account creation. Both are case-sensitive.

PLEASE NOTE: If you experience a slight delay when logging in, then let the page keep loading. Logs are fetched from the server at each login. If your login isn't instant then its because the server is fetching records. If you have an unusually large amount of records you might need to refresh the page to gain access.

Inside Your Account
Once you are inside your account, your screen should look something like the one below. Inside your account, there are two (2) groups of commands on the left side. Each group contains a specific set of commands. These groups are outlined below.

Log Viewers
This is the first group of commands inside your Viewer account. Each type of recording is saved into a separate log section for your convenience. All log viewer pages work the same. You can sort results by any column by pressing the sort arrow icon. You can clear all logs within each category by clicking the Clear Logs button. You can also select to show only a specific user's results if there are multiple users on your remote computer.

• Live Control Panel: Connects you to the area to perform LIVE monitoring tasks. For more information click here.
  
  
• View Top 10 Reports: This section contains the top 10 of each particular log type, such as the top 10 URLs visited or applications ran. And this information can be displayed as a column, pie, doughnut, or line chart, and will display the counts for each top 10 list.
  
  
• View Screenshot Logs: In this section, all of the screenshots that SniperSpy records will be displayed here. You will be able to see them in their entirety, what window was open, their size, the username of who was logged in at that time, and the date and time each image was recorded.
  
  
• View Keystroke Logs: The Keystroke log will display all of the keystrokes recorded in any open window, application, or internet browser. You will see the date and time they were captured, the username logged in at that time, the application the log was recorded in, and all of the keystrokes that were recorded in each log.
  
  
• View Website Logs: In this section, all of the internet activity that was recorded is displayed. Here, the date and time, title of the page, the username of who viewed the site, and the web address of each and every page viewed and recorded.
  
  
• View App Usage Logs: The Application log area will show all of the applications that were ran while SniperSpy was recording. In each log, the date the application as ran, the application itself and title are displayed, as well as the time the application was ran and was closed, the duration, and the username of who ran the application.
  
  
• View Pasteboard Logs: Here, all text that was copied to the pasteboard is displayed. Each log will show the date and time, the title of the page it was copied within, the actual text copied in its entirety, and the username of who copied the text.
  
  
• View IM Conversations: All instant messaging (IM) conversations that are logged are displayed here. Within each log contains the date and time of the conversation, the application where the conversation took place, the actual conversation itself, and the username of who had the conversation.
  

Tools / Utilities
The second section in your Viewer account contains various tools and commands for your account.

IMPORTANT NOTE: Anytime you are finished with the Live Control Panel, be sure to click the LOGOUT link on the page to tell the remote machine to go out of live mode and begin sending logs again. If you simply close your browser, then your account will remain in live mode and will not send logs until you re-login and then log back out. If your logs have stopped, 99% of the time you just need to logout of your account.

Deleting Logs
The log files within each logging category can be deleted by clicking the Clear Logs button on a log page. You can also select multiple files for deletion at once. Additionally you can choose to clear ALL logs by clicking the appropriate link in the Tools / Utilities section of the left menu. Only erase logs if you are sure you want them erased. They cannot be recovered!

Changing Viewer Password
Changing your Viewer password is very easy and can be done at any time. It will not interfere with the operation of SniperSpy on the remote computer. To change your password, go to your online control panel and click the Change Password link in the Tools section at left. Insert the appropriate fields and click submit. Your password will then be changed. This will not affect the Logger password which is the password you use with the hot key sequence. However, since your account information is entered inside the Logger, you will need to bring up the Logger interface and change the account password there as well.