Does Remote Monitoring Software comply with the Spy Act?

The Spy Act simply refers to the installation of advertising or data-gathering spyware without the computer owner's consent. Under the bill, it is STILL legal to install ANY program you want onto YOUR computer! It has always been illegal to install hidden software onto a machine if you don't have the owner's consent. The Spy Act criminalizes those who attempt to install software on a machine which they do not own, many of which cases are advertising-related.

Monitoring software is 100% legal as long as the computer you are installing it onto is YOUR computer. We do not condone, promote or tolerate the use of our software for illegal purposes.

DISCLAIMER

All our products are distributed and licensed on an "as is" basis and no warranties or guarantees of any kind are promised by SniperSpy as to their performance, reliability or suitability to any given task. In no event shall SniperSpy be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or other, which might arise from its use. Federal or local law governs the use of some types of software; it is responsibility of the user to follow such laws.

It is a federal and state offense to install monitoring/surveillance software on a PC of which you do not own. Check all state, federal and local laws before installing any monitoring software. You must always notify a person they are being monitored if they are over the age of 18.

PRIVACY

It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. SniperSpy products do not collect any information from your system other than the information required for the products successful operation. Your private information is safe with us.

LICENSING POLICY

As of 12/09/2011, SniperSpy Mac is now offered in a time-oriented licensing configuration. When you purchase a license for SniperSpy Mac, you will not be automatically rebilled, as our previous licenses were. If you wish to continue to use the SniperSpy Mac service at the interval you selected, you will need to renew your license at that time. If you wish to no longer use the SniperSpy Mac service, then at the end of the time period you selected at the point of purchase, your SniperSpy Mac account will automatically be disabled.

AUTOMATIC BILLING SUBSCRIPTION

For customers prior to 12/09/2011: By purchasing a SniperSpy Mac subscription, you hereby agree that you will be automatically billed upon the end of your subscription interval that you selected:

Quarterly: every three (3) months

Semi-Annually: every six (6) months

Annually: every twelve (12) months

If at any time, you can cancel your subscription. When this occurs, your automatic billing subscription will be terminated and your SniperSpy Mac account will be disabled effective immediately. Please be aware that once you enter a new subscription billing cycle, refunds will not be given for that new time period.

CANCELING YOUR AUTOMATIC BILLING SUBSCRIPTION

To cancel your automatic billing subscription, please contact Retina-X Studios by either submitting a support ticket at the Retina-X Studios Helpdesk, logging into your Retina-X Studios account and cancelling your subscription there, or by calling our support staff at 1-888-475-5345 seven (7) days a week from 9am to 5pm EST.

Please be aware that when you cancel your billing subscription, your SniperSpy Mac account will be disabled at that time from further use. It is recommended once you cancel your billing subscription to remove SniperSpy Mac from all devices associated with your account.

REFUND POLICY

As with all competitors, we do not issue refunds for simply changing your mind. If you experience technical issues with our software, we will work with you to resolve these issues in a timely manner. If these issues can't be resolved, you'll receive a refund if the software is proven defective. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine you are using the service for disallowed purposes.

If a customer purchases this software and cannot bypass, remove, or configure their antivirus program to allow SniperSpy Mac to function on the computer they own and wish to monitor, we are not liable for refunds due to this situation.

Any customer who claims they made a purchase in error or submitted fraudulent information will forfeit their right to any refund and will be held liable for all charges for the transaction. Please be aware that once you enter a new subscription billing cycle, refunds will not be given for that new time period.

Please be aware that all refunds result in immediate discontinuation of services and support.

All sales are final.

AGREEMENT

By installing, running, or using any SniperSpy product or service you agree to the above Policies. In addition you agree that you will follow the SniperSpy Policies at all times when using an SniperSpy product or service.

SOFTWARE END USER LICENSE AGREEMENT (EULA)

PLEASE READ THIS LICENSE CAREFULLY BEFORE PURCHASING OR USING THE SOFTWARE. BY USING THE SOFTWARE, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, DO NOT INSTALL OR USE THE SOFTWARE, DELETE THE SOFTWARE AND ALL RELATED FILES FROM YOUR COMPUTER, AND PROMPTLY RETURN THIS PACKAGE AND ITS CONTENTS TO THE PLACE OF PURCHASE FOR A REFUND.

The computer software, artwork, music, and other components included in this product (collectively referred to herein as the "Software") are the copyrighted property of Retina-X Studios, LLC and its licensors (collectively referred to as "RXS"). The Software is licensed (not sold) to you, and RXS owns all copyright, trade secret, patent and other proprietary rights in the Software. You may use the Software on a single computer. You may not: (1) copy (other than once for back-up purposes), distribute, rent, lease or sublicense all or any portion of the Software; (2) modify or prepare derivative works of the Software; (3) transmit the Software over a network, by telephone,or electronically using any means, except in the course of your network use of the Software over authorized networks; (4) reverse engineer, decompile or disassemble the Software. You may transfer the Software, but only if the recipient agrees to accept the terms and conditions of this Agreement. If you transfer the Software, you must transfer all components and documentation and erase any copies residing on computer equipment. Your license is automatically terminated if you transfer the Software.

You expressly acknowledge and agree that use of the Software is at your sole risk. Except for the limited ninety (90) day warranty on the media set forth above. All sales are final. Customer refunds will not be given due to anti-spyware or anti-virus or deployment related issues. Your anti-virus or anti-spyware can be told to Ignore SniperSpy when installed locally. Accounts are subject to be disabled after 30 days or 1000 log files accrue without a login from user. Any disabled account can be reactivated at any time by contacting us. Screenshots older than 100 screenshots are subject to be deleted unless you have a screenshot limit add-on.

RXS warrants to the original consumer purchaser that the media furnished in this product will be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (as evidenced by your receipt). If the media furnished in this product proves to be defective, and provided that the original consumer purchaser returns the media to RXS in accordance with the instructions in this paragraph, RXS will replace the defective media: (a) free of charge to the consumer purchaser, if the media proves to be defective within the ninety (90) day period following the date of purchase, and (b) for a fee of $8.00 per Compact Disc, if the media proves to be defective after the expiration of the ninety (90) day warranty period.

To obtain a replacement CD, please return the CD only, postage prepaid, to RXS, at the address below, accompanied by proof of date of purchase, a description of the defect, and your name and return address, as well as a check for $8.00 per CD if after expiration of the warranty period. RXS will mail a replacement to you.

Terms are subject to change at any time.

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