SniperSpy mac Legal Information

NOTE: All customers are required to accept the terms on this page in addition to the User Legal Agreement upon purchase.
 

DOES MONITORING SOFTWARE COMPLY WITH THE SPY ACT?

The Spy Act simply refers to the installation of advertising or data-gathering spyware without the computer owner's consent. Under the bill, it is STILL legal to install ANY program you want onto YOUR computer! It has always been illegal to install software onto a machine if you don't have the owner's consent. The Spy Act criminalizes those who attempt to install software on a machine which they do not own, many of which cases are advertising-related.

Monitoring software is 100% legal as long as the computer you are installing it onto is YOUR computer. We do not condone, promote or tolerate the use of our software for illegal purposes.

DISCLAIMER

All our products are distributed and licensed on an "as is" basis and no warranties or guarantees of any kind are promised by SniperSpy Mac as to their performance, reliability or suitability to any given task. In no event shall SniperSpy Mac be liable for any loss of data or ANY DAMAGES OF ANY KIND, financial, physical, emotional or other, which might arise from its use. Federal or local law governs the use of some types of software; it is responsibility of the user to follow such laws.

It is a federal and state offense to install monitoring software on a PC of which you do not own. Check all state, federal and local laws before installing any monitoring software. You must always notify a person they are being monitored if they are over the age of 18.

PRIVACY POLICY

It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. SniperSpy Mac products do not collect any information from your system other than the information required for the products successful operation. Your private information is safe with us.

LICENSING POLICY

As of 12/09/2011, SniperSpy Mac is now offered in a time-oriented licensing configuration. When you purchase a license for SniperSpy Mac, you will not be automatically rebilled, as our previous licenses were. If you wish to continue to use the SniperSpy Mac service at the interval you selected, you will need to renew your license at that time. If you wish to no longer use the SniperSpy Mac service, then at the end of the time period you selected at the point of purchase, your SniperSpy Mac account will automatically be disabled.

Also, SniperSpy Mac is only to be installed on one (1) computer at a time with each individual license purchase. If Retina-X Studios determines you are monitoring more than one (1) computer using only one license, all subsequent monitored computers will be de-activated from SniperSpy Mac usage. Any further abuse of the program will be grounds for immediate account termination without reimbursement.

AUTOMATIC LICENSE RENEWAL

At the point where you made your SniperSpy Mac purchase and selected Automatic Renewal, you hereby agree that you will be automatically billed upon the end of your license interval that you selected:

  • Quarterly: every three (3) months
  • Semi-Annually: every six (6) months
  • Annually: every twelve (12) months

If at any time, you can cancel your subscription. When this occurs, your automatic billing subscription will be terminated and your SniperSpy Mac account will be disabled effective immediately. Please be aware that once you enter a new subscription billing cycle, refunds will not be given for that new time period.

CANCELING YOUR AUTOMATIC LICENSE RENEWAL

To cancel your automatic subscription renewal, please contact Retina-X Studios by submitting a support ticket at the Retina-X Studios Helpdesk.

Please be aware that when you cancel your automatic subscription renewal, your SniperSpy Mac account will be disabled at that time from further use. It is recommended once you cancel your billing subscription to remove SniperSpy Mac from the computer associated with your account.

REFUND POLICY

As with all competitors, we do not issue refunds for simply changing your mind. If you experience technical issues with our software, we will work with you to resolve these issues in a timely manner. If these issues cannot be resolved in a timely manner, a refund of the purchase price will be issued if the software is proven defective. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine you are using the service for disallowed purposes.

SniperSpy Mac is designed only to be used to monitor your child or employee. Retina-X Studios defines each as:

  • Child: Your own legal child that is under the legal age of 18 (as defined by US law). The child must be monitored using a computer running a compatible operating system version that you own. Unless you are the legal guardian thereof, you cannot monitor a child if you hold one of the following relationships:

    • Brother / Sister
    • Step-Brother / Step-Sister
    • Aunt / Uncle
    • Cousin / Nephew
    • Grandfather / Grandmother
    • Great-Grandfather / Great-Grandmother
  • Employee: Your employee at a company you own OR an employee at the same company as you and you have managerial responsibilities for. The employee must be monitored using a computer running a compatible operating system version owned by the company and issued to the employee under your company’s policies regarding company computers.

SniperSpy Mac cannot be used to monitor any other individuals (such as a spouse, friend, significant other, etc.) over the legal age of 18 without that party’s expressed written notarized consent. Without this consent, it would violate the terms you agreed to at the point of purchase and be subject to immediate termination without reimbursement.

Customers are made aware by the documentation on this web site that, as the owner of the computer to be monitored, unrestricted access to the computer to be monitored is required. Unrestricted access is defined as:

  • Customer has physical access to the computer.
  • Customer has properly de-activated and/or configured the computer’s anti-virus program to allow SniperSpy Mac to run unencumbered.
  • Customer has all passwords to unlock the computer to gain access.

If a customer purchases this software and does not meet the criteria outlined above, refunds will not be issued due to this situation.

Additionally, if a customer purchases this software and cannot bypass, remove, or configure their anti-virus program to allow SniperSpy Mac to function on the computer they own and wish to monitor, we are not liable for refunds due to this situation.

Also, refunds will not be given for any incompatibility issues. Incompatibility situations would include:

  • The computer to be monitored is running an operating system version that is not supported outlined in the System Requirements section at the bottom of every page on the SniperSpy Mac web site.
  • A customer chooses (at their own discretion) to upgrade the computer they wish to monitor and the new desired computer to be monitored is running an operating system version that is not supported outlined in the System Requirements section at the bottom of every page on the SniperSpy Mac web site.
  • The customer’s underage child / employee upgrades the operating system version on their computer (irrespective to the owner’s wishes) to an operating system version that is not supported outlined in the System Requirements section at the bottom of every page on the SniperSpy Mac web site.

At the bottom of every page on the SniperSpy Mac website, there is a section labeled System Requirements. This section outlines all supported operating system versions of the Mac OS X operating system that SniperSpy Mac is compatible with. If a customer purchases SniperSpy Mac and installs the software onto a computer that is not running a listed compatible operating system version, refunds will not be issued for incompatibility issues.

Refunds are not issued if your child or employee performs a complete reset of the computer that will, in turn, remove all installed software from the computer including this monitoring software. If your child employee performs a computer reset, it is your responsibility to gain access to the device to reinstall our software in order to continue to monitor that individual’s activities. Additionally, if your child or employee either claims to have discovered this software and/or has removed the software against your wishes, a refund will not be issued. As stated previously, it is your responsibility to alert your underage child or employee using a company-issued computer that you are monitoring their activities.

Any customer who claims that their purchase was made in error or submitted fraudulent information will forfeit their right to any refund and will be held liable for all charges for the transaction. Our web site has built-in safeguards to prevent one-click purchasing by mistake. Also, if you feel someone has made the purchase using your information, Retina-X Studios requests you contact your bank to submit a fraudulent charge alert so that the bank can contact the appropriate parties to have it resolved.

Please be aware that once you enter a new subscription billing cycle, refunds will not be given for that new time period. If you wish not to renew, please contact us well in advance of the renewal date so that the account can be de-activated and no new charges will incur. It is the customer’s responsibility to keep logs on their subscription periods.

Please be aware that all refunds result in immediate discontinuation of services and support.

All sales are final.

USAGE AGREEMENT

By installing, running, or using any SniperSpy Mac product or service you agree to the above Policies. In addition you agree that you will follow the SniperSpy Mac Policies at all times when using an SniperSpy Mac product or service.

SOFTWARE END USER LICENSE AGREEMENT (EULA)

The computer software, artwork, music, and other components included in this product (collectively referred to herein as the "Software") are the copyrighted property of Retina-X Studios, LLC and its licensors (collectively referred to as "RXS"). The Software is licensed (not sold) to you, and RXS owns all copyright, trade secret, patent and other proprietary rights in the Software. You may use the Software on a single computer. You may not: (1) copy (other than once for back-up purposes), distribute, rent, lease or sublicense all or any portion of the Software; (2) modify or prepare derivative works of the Software; (3) transmit the Software over a network, by telephone,or electronically using any means, except in the course of your network use of the Software over authorized networks; (4) reverse engineer, decompile or disassemble the Software. You may transfer the Software, but only if the recipient agrees to accept the terms and conditions of this Agreement. If you transfer the Software, you must transfer all components and documentation and erase any copies residing on computer equipment. Your license is automatically terminated if you transfer the Software.

You expressly acknowledge and agree that use of the Software is at your sole risk. Except for the limited ninety (90) day warranty on the media set forth above. All sales are final. Customer refunds will not be given due to anti-spyware or anti-virus or installation related issues. Your anti-virus or anti-spyware can be told to Ignore SniperSpy Mac when installed locally. Accounts are subject to be disabled after 30 days or 1000 log files accrue without a login from user. Any disabled account can be reactivated at any time by contacting us. Screenshots older than 100 screenshots are subject to be deleted unless you have a screenshot limit add-on.

RXS warrants to the original consumer purchaser that the media furnished in this product will be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (as evidenced by your receipt). If the media furnished in this product proves to be defective, and provided that the original consumer purchaser returns the media to RXS in accordance with the instructions in this paragraph, RXS will replace the defective media: (a) free of charge to the consumer purchaser, if the media proves to be defective within the ninety (90) day period following the date of purchase, and (b) for a fee of $8.00 per Compact Disc, if the media proves to be defective after the expiration of the ninety (90) day warranty period.

To obtain a replacement CD, please return the CD only, postage prepaid, to RXS, at the address below, accompanied by proof of date of purchase, a description of the defect, and your name and return address, as well as a check for $8.00 per CD if after expiration of the warranty period. RXS will mail a replacement to you.

Terms are subject to change at any time.

© 2006-2014 Retina-X Studios, LLC. All rights reserved.

System Requirements
SniperSpy Mac works with all Macintosh makes and models running
Mac OS X v10.6 to v10.10.1.
Also available for Windows computers.

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This monitoring software is for use on a Macintosh you own or have proper consent to monitor. You must check and follow all laws regarding use of this type of software in your situation and location.